Security & Compliance
Security Controls
Data Encryption
Role-Based Access Controls
Individual Credentials
NDAs & Background Checks
Security Training
Activity Logging
Roadmap
Security is a shared responsibility. We handle our side: access controls, encryption, NDAs, training. We work with each client to define and document the security and data-handling commitments that apply to their engagement.
We review our security practices on an ongoing basis, update procedures as threats and tools evolve, and invest in improvements as ClearLane grows. What was sufficient yesterday may not be sufficient tomorrow.
As we grow, we will invest in expanded monitoring capabilities, formal attestation frameworks, and third-party assessments appropriate to client demand.
ACCOUNTABILITY
We don’t operate behind a curtain. Every workflow is covered by documented playbooks, daily quality sampling, and layered review. When something does go wrong, you’ll hear it from us before you find it, and we’ll have a plan to fix it. Your Client Agreement defines the scope, responsibilities, and remediation terms that apply to your engagement. Accountability lives in the contract, not in a marketing page.
Documented playbooks on every workflow
Standardized procedures reduce the risk of handling errors and make it easier to identify when something deviates from expected practice.
What this includes
Data Principles
All data transmission between ClearLane and your systems uses TLS/SSL encryption. Access to your TMS and financial data is controlled through role-based permissions: team members only see data relevant to their assigned clients. Every login uses individual credentials with full activity logging, so every action is traceable.
Only your assigned ClearLane team members have access to your systems, and only to the functions required for their role. Access is granted through individual credentials, not shared logins. Your account manager can see operational data for reporting purposes. No one outside your dedicated team can access your data.
ClearLane maintains an incident response process that includes immediate containment, investigation, client notification, and root cause remediation. If an issue affecting your data is identified, your account manager notifies you directly with details on what occurred, what data was involved, and what steps are being taken to resolve it.
ClearLane’s operations are designed to support compliance with standard freight industry practices including FMCSA carrier verification, insurance certificate validation, and proper documentation retention. Operational playbooks are regularly reviewed and updated to reflect current regulatory requirements and industry best practices.
Yes. Every team member undergoes a background check before being granted access to any client system. All team members also sign comprehensive non-disclosure agreements and complete freight-specific security and data handling training. Ongoing security training is conducted regularly to maintain awareness of data protection practices.
Get In Touch
We're happy to walk through our security controls in detail during a call.
