Security & Compliance
Your data security is our foundation
Security Controls
How we protect your data
Data Encryption
Role-Based Access Controls
Individual Credentials
NDAs & Background Checks
Security Training
Activity Logging
Roadmap
Our security commitments
Shared Responsibility Model
- Active
Security is a shared responsibility. We handle our side: access controls, encryption, NDAs, training. We work with each client to define and document the security and data-handling commitments that apply to their engagement.
Ongoing Security Reviews
- Active
We review our security practices on an ongoing basis, update procedures as threats and tools evolve, and invest in improvements as ClearLane grows. What was sufficient yesterday may not be sufficient tomorrow.
Enhanced Monitoring
As we grow, we will invest in expanded monitoring capabilities, formal attestation frameworks, and third-party assessments appropriate to client demand.
ACCOUNTABILITY
How we handle issues
We don’t operate behind a curtain. Every workflow is covered by documented playbooks, daily quality sampling, and layered review. When something does go wrong, you’ll hear it from us before you find it, and we’ll have a plan to fix it. Your Client Agreement defines the scope, responsibilities, and remediation terms that apply to your engagement. Accountability lives in the contract, not in a marketing page.
Documented playbooks on every workflow
Standardized procedures reduce the risk of handling errors and make it easier to identify when something deviates from expected practice.
What this includes
- Daily quality sampling
- Layered review on billing and invoicing
- Proactive communication when issues arise
- Root-cause review on every error
Data Principles
Our data handling principles
Need-to-Know Access
Client Isolation
Transparency
Continuous Improvement
Frequently asked questions
How does ClearLane protect my freight and financial data?
All data transmission between ClearLane and your systems uses TLS/SSL encryption. Access to your TMS and financial data is controlled through role-based permissions: team members only see data relevant to their assigned clients. Every login uses individual credentials with full activity logging, so every action is traceable.
Who has access to my TMS and financial information?
Only your assigned ClearLane team members have access to your systems, and only to the functions required for their role. Access is granted through individual credentials, not shared logins. Your account manager can see operational data for reporting purposes. No one outside your dedicated team can access your data.
What happens if there is a security incident?
ClearLane maintains an incident response process that includes immediate containment, investigation, client notification, and root cause remediation. If an issue affecting your data is identified, your account manager notifies you directly with details on what occurred, what data was involved, and what steps are being taken to resolve it.
Does ClearLane comply with freight industry regulations?
ClearLane’s operations are designed to support compliance with standard freight industry practices including FMCSA carrier verification, insurance certificate validation, and proper documentation retention. Operational playbooks are regularly reviewed and updated to reflect current regulatory requirements and industry best practices.
Are ClearLane employees background checked?
Yes. Every team member undergoes a background check before being granted access to any client system. All team members also sign comprehensive non-disclosure agreements and complete freight-specific security and data handling training. Ongoing security training is conducted regularly to maintain awareness of data protection practices.
Get In Touch
Questions about our security practices?
We're happy to walk through our security controls in detail during a call.