Request a Demo

FAQs

Frequently asked questions

Everything you need to know about working with ClearLane.

Pricing & Getting Started

How does pricing work?

Our pricing is volume-based and tied directly to your monthly load count. As your volume grows, your cost per load decreases through tiered pricing. Services are available individually or as bundled packages. Revenue recovery is performance-based — you only pay a percentage of additional revenue we identify. Contact us for a custom quote based on your specific volume and needs.

We work within all major TMS platforms including McLeod, TMW, Aljex, MercuryGate, Tai, Turvo, and many others. Our team operates directly inside your system — no data migration, no new software, no disruption to your current workflows.
Our client management, strategic oversight, and quality assurance teams are U.S.-based. Your account manager is always domestic and always accessible. Our operational teams work across multiple time zones to ensure fast turnaround and extended coverage. Every team member signs comprehensive NDAs, undergoes background checks, and completes freight-specific training before accessing any client systems.
Most clients are fully onboarded within 2–3 weeks. Week 1 covers discovery and TMS setup. Week 2 is dedicated team training on your specific processes. By week 3, your operations are running with supervised oversight, reaching full capacity by week 4.
Services & Integration

What if we only need one service?
That’s exactly how most clients start. Our services are fully modular — you can adopt POD chasing, invoice verification, or any single service on its own. Most clients start with their highest pain point and expand into additional services as trust is established.

Yes. All data transmission uses TLS/SSL encryption. We implement role-based access controls so team members only see data relevant to their assigned clients. Every team member signs NDAs and undergoes background checks. We use individual credentials with activity logging for all TMS access. See our Security page for more detail.

Security & Trust

What kind of protection do I have as your client?

Every engagement is governed by a formal Client Agreement that defines service scope, responsibilities, confidentiality, and how issues are handled. Combined with our QA processes, NDAs, background checks, and documented operational playbooks, this gives you clear accountability — not just a promise. We can walk through the Client Agreement during your onboarding conversation.

We maintain a 99% accuracy target with daily quality sampling and error tracking. When errors do occur, they’re caught quickly through our QA process, corrected immediately, and root-cause analyzed to prevent recurrence. Our E&O insurance provides additional protection.
Absolutely. That’s one of the core advantages of our model. Unlike fixed domestic hires, our service scales with your volume. During slow months, your costs decrease proportionally. During peak seasons, we scale up your dedicated team without you needing to recruit or train.
Comparison

How is this different from hiring a virtual assistant?

Virtual assistants and freelancers offer low-cost staffing without standardized processes, quality controls, or freight-specific expertise. ClearLane provides trained specialists working from documented operational playbooks, with daily QA, weekly reporting, technology-enhanced workflows, and U.S.-based account management. We’re an operational platform, not a staffing service.

Get In Touch

Still have questions?

Book a quick call and we'll walk you through everything.

Book a Demo