About Us
We built ClearLane after years of living the same problem ourselves: talented teams buried in paperwork instead of growing the business. ClearLane exists to take that administrative weight off the people running the company.
Our Story
ClearLane was founded by operators with deep experience across freight brokerage, logistics, and transportation operations. From dispatch floors to billing departments, from carrier management to accounts receivable.
We spent years inside fast-growing brokerages with strong sales teams and solid carrier networks, and watched the back office quietly fall behind. Late PODs delayed billing cycles. Carrier invoices went unverified. Accessorial charges slipped through the cracks. AR aged past 90 days while nobody had time to follow up.
Talent was never the bottleneck; operational infrastructure was. Mid-size brokers moving 1,000 to 8,000 loads a month have had two options: hire fixed in-house staff they can’t scale with freight market cycles, or accept revenue leakage as a cost of doing business.
ClearLane exists to give every freight broker the operational backbone of a top-tier brokerage without the fixed overhead. We combine North America-based account management with dedicated operational teams, standardized playbooks, and technology-enhanced workflows to deliver reliable back-office operations at scale.
Our team knows what a rate confirmation looks like, how detention charges get missed, why carrier invoices don’t match, and what happens when AR falls behind. We built this company because we’ve lived these problems firsthand.
Have questions? Contact us at [email protected]
By the numbers
Industry Experience
Freight Verticals (Brokers, 3PLs, Trucking)
Invoice Accuracy Target
POD turnaround target
Our promise
We only succeed when your operation runs better. That’s why our revenue recovery is performance-based, and our pricing scales with your volume.
Our Approach
Volume-Based
Pricing scales with your freight volume, and your dedicated team can scale up or down as your needs change. No hiring, no severance, no idle headcount.
Revenue-Focused
Our pre-billing audits, invoice verification, and AR management directly improve your profitability on every load.
Built to Scale
Standardized playbooks, technology-enhanced workflows, and dedicated account teams mean quality stays consistent whether you move 500 or 8,000 loads a month.
Our Model
Leadership
North American Leadership
Client relationships, strategic oversight, quality assurance, and sales are managed by our North America-based account team. Your account manager is directly accessible whenever you need them.
Operations
Dedicated Operations Teams
Dedicated specialists trained in freight brokerage terminology, TMS navigation, documentation workflows, and billing dispute resolution. The same team stays on your account, so they learn your lanes and your customers.
HOW WE OPERATE
Weekly performance reports, KPI tracking, and open communication. You always know exactly where your operations stand.
Regular playbook updates, process optimization, and technology investments. We get better every quarter your operations run through us.
ClearLane was founded by freight industry operators who lived the problem firsthand: talented teams buried in paperwork instead of moving freight. The back-office functions that drive cash flow (POD retrieval, invoice verification, billing, collections) kept ending up understaffed, error-prone, or both. ClearLane was built to give freight brokers the operational infrastructure of a large brokerage without the fixed overhead.
Neither. ClearLane is an operational platform. Unlike staffing agencies that provide bodies without processes, or traditional outsourcing firms that apply generic workflows to every industry, ClearLane combines trained freight specialists, documented operational playbooks, technology-enhanced workflows, and North America-based account management into a single integrated service. Every process is built specifically for freight brokerage operations.
Every client engagement follows documented operational playbooks with daily quality assurance sampling, error tracking, and root cause analysis. Your dedicated team is trained on your specific workflows, rate structures, and customer requirements. Weekly performance reports give you full visibility into accuracy rates, turnaround times, and any exceptions flagged during the week.
Four principles guide every engagement. Accuracy over speed: getting it right matters more than getting it fast. Aligned incentives: revenue recovery pricing means ClearLane earns more when you earn more. Transparency: weekly reporting and TMS-level visibility, so you always know what is happening. Continuous improvement: every error is documented and processes are updated to prevent recurrence.
Every team member signs comprehensive NDAs and undergoes background checks before accessing any client system. Client data is logically isolated. No client’s data is ever used to benefit another client. Access is role-based, meaning team members only see data relevant to their assigned accounts. All TMS access uses individual credentials with activity logging.
Get Started
Book a demo and we'll walk you through exactly how we'd run your back office, using your TMS, your workflows, and your numbers. Questions? Email us at [email protected].
