Legal

Privacy Policy

Effective Date: April 17, 2026 Last Updated: April 17, 2026

ClearLane (“ClearLane,” “we,” “us,” or “our”) respects the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

This policy applies to getclearlane.com and to any services, forms, or communications provided by ClearLane that reference this policy.

1. Who We Are

ClearLane provides specialized back-office and financial workflow services to freight brokers, third-party logistics providers (3PLs), trucking companies, and other transportation businesses. Services include proof-of-delivery retrieval, carrier invoice verification, carrier billing preparation, shipper invoicing, accounts receivable management, carrier compliance monitoring, and pre-billing revenue audits.

If you have questions about this policy or how we handle your information, contact us through the form at getclearlane.com/contact.

2. Information We Collect

We collect only the information needed to respond to your inquiries, deliver our services, and operate our website.

Information you provide to us directly. When you submit a contact form, request a demo, or communicate with us by email, we collect information such as your name, email address, company name, job title, phone number, monthly load volume, operational pain points, and any other details you choose to include.

Information we collect when you use our services. When you become a client, we receive operational data necessary to perform the services in your engagement. This may include shipment records, carrier details, proof-of-delivery documents, rate confirmations, invoice data, accounts receivable records, and related business documents. We access this data either through your transportation management system (TMS) or through files you provide to us. ClearLane acts as a service provider that operates within your systems; your TMS remains the system of record.

Information we collect automatically. When you visit our website, our hosting provider and analytics tools may automatically log standard technical information such as your IP address, browser type, device type, referring URL, pages viewed, and time spent on each page. This information is used to understand site performance and improve the visitor experience.

Cookies and similar technologies. Our website uses cookies and similar technologies for essential site functionality and basic analytics. You can configure your browser to refuse cookies, but some site features may not work correctly if you do.

We do not knowingly collect information from children under 16. Our services are intended solely for business use.

3. How We Use Your Information

We use the information described above for the following purposes:

To respond to inquiries, schedule demos, and communicate with you about ClearLane
To provide, maintain, and improve our services under a client engagement
To send you operational updates, reports, and service-related communications
To improve our website, content, and service offerings
To comply with applicable legal obligations
To detect, prevent, and respond to fraud, security incidents, or misuse

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

4. How We Share Information

We share information only as needed to operate our business and deliver our services. Specifically:

With service providers we rely on. We use third-party providers for website hosting, email, analytics, customer relationship management, and similar business functions. These providers are only permitted to use information to perform services for us.
With your authorized contacts. When performing services, we may share information with the customers, carriers, and partners you have authorized us to communicate with on your behalf.
To comply with law. We may disclose information if required by law, subpoena, court order, or other legal process, or if we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In a business transaction. If ClearLane is involved in a merger, acquisition, financing, or sale of business assets, information may be transferred as part of that transaction, subject to the protections of this policy.

Client operational data is treated as confidential. We do not share a client’s operational data with other clients, and we do not use one client’s data to benefit another.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect information in our possession. These safeguards include:

Encrypted data transmission (TLS/SSL) for communications and file transfers
Role-based access controls so team members only access the information needed for their assigned work
Individual user credentials with activity logging for system access
Non-disclosure agreements signed by all team members before accessing client systems
Background checks on team members prior to onboarding
Regular security and data-handling training for our team

No method of transmission or storage is completely secure. While we work to protect the information we hold, we cannot guarantee absolute security. For more on our security practices, see our Security page.

6. How Long We Keep Information

We retain information for as long as needed to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Client operational data retention is governed by the individual client services agreement.

7. Your Choices and Rights

You have the following choices regarding your information:

Access and correction. You can request a copy of the personal information we hold about you, or ask us to correct information that is inaccurate.
Deletion. You can ask us to delete personal information we hold about you, subject to our legal and contractual obligations.
Marketing communications. You can opt out of marketing emails at any time using the unsubscribe link in those emails, or by contacting us directly.
Cookies. You can manage cookies through your browser settings.

Depending on where you live, you may have additional rights under applicable privacy laws (for example, under U.S. state privacy laws or other jurisdictions). To exercise any of these rights, contact us using the contact information below. We will respond within the timeframe required by applicable law.

8. Third-Party Links

Our website may include links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. If the changes are material, we will take reasonable steps to notify you, such as by email or a notice on our website. Your continued use of our website or services after the changes take effect indicates your acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy, or to exercise any of the rights described above, contact us through the form at getclearlane.com/contact.