Outsourced back-office operations for NVOCCs

Yes, that is the normal case for an NVOCC and it is built into how we work. During onboarding we document each customer’s billing rules, required backup, and timing, then the team applies them per transaction. The goal is that a house bill invoices correctly the first time, whatever the customer or trade lane.

For NVOCCs the two functions that move the needle first are customer billing and ocean and drayage invoice audit. See where your days sales outstanding (DSO) sits with the DSO calculator.

It changes the references, not the workflow. Ocean invoices get checked against the booking and the tariff, drayage invoices against the rate confirmation and the free time actually used. The audit step is the same discipline either way: nothing gets paid until the backup matches.

Containers throw up the same handful of errors over and over, so the desk checks for them in the same order every time. Ocean invoices go against the booking and the tariff. Drayage invoices go against the rate confirmation and the free time actually used. HBL, MBL, container, and booking references get matched before anything is billed or paid. At container volume a one percent slip is not a rounding error, so the check happens before money moves, not at month end.

Yes. We operate inside your existing systems and workflows. There is no migration and no new software for your team to learn, and your carriers and customers see no change.

Yes. Bookkeeping is a standalone add-on delivered by a separate dedicated team inside QuickBooks, Xero, FreshBooks, or Sage. For an NVOCC running high transaction volume across modes, it keeps settlement and your books current without adding internal staff.

The document and financial operations behind moving containers: HBL and MBL documentation, ocean and drayage invoice audit, customer billing, accounts receivable (AR) and collections, vendor compliance files, and bookkeeping. It is handled as a dedicated function so your team can stay on bookings and customers.

Many NVOCC customers require invoices through EDI or their own portal instead of email, and each has its own format, reference fields, and timing. Getting it right means mapping every customer rule and submitting complete invoices the first time, which is where a lot of NVOCC billing delays begin.

Pricing is scoped to the functions you hand off and the team that work needs, and resized as volume changes rather than metered per container, so the cost tracks the work instead of a fixed salary. For most NVOCCs it runs below the fully loaded cost of an equivalent in-house team, with no hiring or turnover to manage.

A forwarder arranges transport on the carrier’s bill. An NVOCC issues its own house bill and buys space under a master bill, which adds carrier-side duties to the paperwork: HBL issuance, ocean invoice settlement, and per-container charge tracking. The back-office work overlaps heavily, and we run both. See back-office operations for freight forwarders for the forwarder side.