Outsourced back-office operations built for freight brokers

A dedicated team works your receivables inside your TMS the same way an in-house clerk would, just with consistent daily follow-up. They send invoices as loads are ready to bill, chase open balances on a schedule, apply cash, and flag disputes early. You keep visibility into every account. The difference brokers notice first is that follow-up stops falling through the cracks during busy weeks, which is usually what lets DSO drift.

Where brokers usually start: the pre-billing revenue recovery audit to catch accessorials before the invoice leaves, and accounts receivable (AR) management to work the aging behind it. The checks themselves are published in the pre-billing audit checklist.

On the ownership side, owner reporting with fractional CFO support covers the packages owners, lenders, and buyers actually read.

Yes. We work inside your system rather than asking you to switch. The team operates in McLeod, TMW, Aljex, MercuryGate, Tai, Turvo, and others. Your rate cons, documents, and history stay where they are. That also means your reporting and audit trail stay intact.

It depends on where you start and how clean your billing inputs are, so we will not promise a number we cannot back up. What moves DSO is mechanical: get POD retrieved faster, get accurate invoices out sooner, and follow up on open balances without gaps. When those three run consistently, the aging curve tightens. The DSO calculator on our site is a good way to benchmark where you are now.

Carrier onboarding and ongoing compliance are part of the same workflow. We verify FMCSA authority, insurance, and safety ratings at setup, then monitor for changes so a lapsed COI or revoked authority does not surface after the load is already moving. Keeping compliance tied to the billing workflow is how you avoid paying a carrier you should not have.

Yes. Bookkeeping is available as a standalone add-on, delivered by a separate dedicated team working inside QuickBooks, Xero, FreshBooks, or Sage. It keeps your AP, AR, and settlement connected to your books, so your cash position stays current as you grow.

A freight broker back office handles everything that happens after the load is covered: chasing PODs, auditing carrier invoices, billing shippers, capturing accessorials, managing accounts receivable and collections, and keeping the books. It is the work that turns a delivered load into collected cash.

DSO drops when invoices go out fast and clean: quick POD retrieval, accurate shipper invoices with the right backup, and consistent AR follow-up before balances age. Most of the gain comes from removing delay and error in the billing cycle rather than chasing customers harder.

Pricing is scope-based and scales with load count, so it tracks your actual work. For most brokers it costs less than the fully loaded salary, benefits, and management time of an in-house back-office hire.

In-house gives direct control but carries fixed overhead and turnover risk. Outsourcing adds trained capacity that scales with volume and lets you start with the one workflow that hurts most. Many brokers run a hybrid of the two.